Privacy Policy

1. Information We Collect

We may collect the following categories of information:

1.1 Information you provide directly:

• Business contact details: name, company name, designation, work email, phone number.
• Inquiry/order details: message content, product requirements, quantities, delivery address, artwork/logo files, and billing information (e.g., GSTIN, company PAN) submitted via our contact form, email, or during order processing.
• Payment-related information necessary to process orders (we do not store full card/bank details; these are processed via secure third-party payment gateways where applicable).

1.2 Information collected automatically:

• Technical data such as IP address, browser type, device information, and pages visited on our website, collected via cookies and similar tracking technologies (including Google Tag Manager and analytics tools) to help us understand website usage and improve our services.

1.3 Information from third parties:

• Where applicable, information shared by logistics/courier partners regarding delivery status, or by payment processors regarding transaction confirmation.

2. How We Use Your Information

We use the information collected to:

• Respond to inquiries and provide quotations for our products and services.
• Process, produce, and deliver orders, including custom branding/printing.
• Communicate with you regarding order status, proofs/artwork approval, invoicing, and delivery.
• Maintain business records for accounting, tax, and legal compliance purposes.
• Improve our website, product catalogue, and customer experience.
• Send occasional updates about new product collections, offers, or corporate gifting trends, where you have not opted out (see Section 6).
• Prevent fraud and ensure the security of our business operations.

3. Legal Basis for Processing

We process your information on the basis of: (a) performance of a contract or steps taken at your request prior to entering a contract (e.g., quotations), (b) our legitimate business interests in operating and improving our services, and (c) compliance with legal obligations (e.g., tax and accounting records).

4. Sharing of Information

We do not sell your information. We may share information with:

• Service providers: printing/production vendors, courier and logistics partners, and payment gateway providers, solely for the purpose of fulfilling your order.
• Professional advisors: accountants, auditors, or legal counsel, where necessary for compliance.
• Government authorities: where required by applicable law, regulation, or valid legal process.
• Business transfers: in the event of a merger, acquisition, or sale of business assets, subject to confidentiality obligations.

We do not share Client artwork, logos, or business information with any third party for purposes unrelated to fulfilling your order, except as stated above.

5. Data Storage & Security

5.1 Information is stored on secure servers and business systems, with access limited to authorized personnel who need it to perform their duties.

5.2 We implement reasonable administrative, technical, and physical safeguards to protect information against unauthorized access, alteration, disclosure, or destruction.

5.3 We retain business and order-related records for as long as necessary to fulfill the purposes described in this Policy and to comply with applicable tax, accounting, and legal record-keeping requirements (typically a minimum of 7 years for financial records, per Indian law).

6. Your Choices & Rights

6.1 You may request access to, correction of, or deletion of your business contact information held by us, by writing to sales@meserii.com, subject to our legal obligation to retain certain records (e.g., invoices).

6.2 You may opt out of promotional/marketing communications at any time by clicking "unsubscribe" in our emails or by contacting us directly. This will not affect transactional communications related to an active order.

6.3 If you are located in a jurisdiction that grants specific data protection rights (e.g., under India's Digital Personal Data Protection Act, 2023, or other applicable law), you may exercise those rights by contacting us using the details in Section 9.

7. Cookies

7.1 Our website uses cookies and similar technologies (including Google Tag Manager) to enable core functionality, remember preferences, and analyze site traffic.

7.2 You can control or disable cookies through your browser settings; note that some website features may not function properly if cookies are disabled.

8. Third-Party Links

Our website may contain links to third-party sites (e.g., our social media pages). We are not responsible for the privacy practices of these external sites, and we encourage you to review their respective privacy policies.

9. Contact Us

For questions, concerns, or requests regarding this Privacy Policy or your information, please contact:

Meserii — F-213, Old M B Road, near HDFC Bank, Nai Basti, Lado Sarai, New Delhi, Delhi 110030
Email: sales@meserii.com | Phone: +91 97112 75804

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last Updated" date at the top of this page indicates when it was last revised. Continued use of our website or services after such changes constitutes acceptance of the updated Policy.